英文版的道歉信格式

　　Dear Mr. Wang,

　　Thank you for choosing to stay at shanghai Hotel, (and for taking the time to complete our Survey). I was most concerned to learn that you felt that you had a less than satisfactory experience during your time in our

　　establishment. Please accept my sincere apologies on behalf of the hotel.

　　I have read your form personally to learn from your comments and

　　experiences whilst staying with us. I quite agree that the points you raise are unacceptable and assure you we will do everything we can to rectify them. I have raised the matter of the manner and service standard of our associates, room maintenance issue, with the parties concerned so that we may all have the opportunity to learn from it.

　　I do hope that despite this you will agree that overall the services and facilities of the hotel met with your expectations. I assure you that total customer satisfaction is always our goal and we strive to achieve a high level of seamless and personalized service. This is after all what sets us apart from the competition and makes us truly “abcdefg”.

　　Mr.wang, I hope that your travel plans will bring you back to Shanghai in the near future, so that we may have the opportunity of taking care of you again and to show you that these regrettable events were not a true

　　example of our usual high services and hospitality. In the meantime if I, or any of my team, can be of any further assistance to you please do not hesitate to contact me at your earliest possible convenience.

　　Yours sincerely,

　　Guest Service Manager

英文版的道歉信格式3

　　Dear Mr. & Mrs. Wang,

　　Thank you for choosing to stay at Shanghai hotel and for taking the time to sharing your comments and experiences for our services. I am most

　　embarrassed to learn about the service shortcomings that you encountered and the problems you had with our Reservation Department. Please accept my sincere apologies on behalf of the hotel.

　　I have read your comments personally to learn from your comments and experiences and I quite agree that the points you raise are unacceptable and assure you we will do everything we can to rectify them. I have

　　addressed the issue with the parties concerned so that we may all have the opportunity to learn from it.

　　I do hope that despite this you will agree that overall the services and facilities of the hotel met with your expectations. I assure you that total customer satisfaction is always our goal and we strive to achieve a high level of seamless and personalized service. This is after all what sets us apart from the competition and makes us truly “Shanghai”.

　　We are very conscious of the importance in providing a consistent high level of service standards to all our guests and create a most favorable impression with each and every stay.

　　Please do not hesitate to call me any time if I can be of any assistance.

　　Yours sincerely,

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